Network Equipment

Data Centre
All Web Appliances are housed in a Data Centre facility worth over £10 Million pounds and provides the most secure environment for your Website. Features such as Advanced Fire Suppression Systems, Denco Environmental Climate Control, APC UPS equipment and advanced monitoring ensure that your server is online 24 hours a day, 365 days a year.

Backbone
All appliance servers are accessed via multiple connections to the Internet from high quality backbone providers. We currently have 100 Mb of bandwidth and an additional 155 Mb available "on tap" to cope with future demand.

IP Management
If required we can provide advanced IP management solutions: Common Examples:- IP load balancing at router level (for example, if you have two servers we can automatically split requests between them), fail-over support (if your primary server fails we can route requests to a backup server) etc. If you require more information please contact sales@fast-name.co.uk

Bandwidth
All of our dedicated server packages have a bandwidth allocation. If your server exceeds this limit then additional bandwidth is charged at 2p per mb. Alternatively, you can opt for your server to be moved on to a 'fixed bandwidth' plan.

Fixed Bandwidth
By default, our servers are supplied on a metered bandwidth plan. Your server will have a bandwidth limit per month and, if you exceed this limit, additional charges apply per mb of transfer. As an alternative your server can be supplied with a fixed throughput of bandwidth. For example, if you server is allocated 4mb's of bandwidth then it will be able to transfer up to 4mb's at any one time. Additional transfer will simply cause your server to transfer data more slowly. If you are interested in moving your server to a fixed bandwidth plan please contact sales@fast-name.co.uk for further advice and pricing information.

Port filtering and security
We can assist you with your server's security strategy. For example, we can automatically block certain ports on your server at the router level or we can block certain IP addresses from accessing your server. If you require more information please contact sales@fast-name.co.uk

Service Level Agreement

All dedicated web appliances come complete with a service level guarantee outlining our commitment to you and the level of service that is offered with your server. Our guarantee covers the following aspects of your service:

30 Minute hardware reboot
If your server stops responding and you would like us to reboot it for you we promise to do this within 30 minutes, 24 hours a day 365 days a year.

30 Minute technician
If your server suffers a hardware fault we promise to have a technician working on it within 30 minutes after you report it to us and to keep you regularly updated as to the progress of your fault. This applies 24 hours a day 365 days a year.

60 Minute upgrade
If you need any aspect of the hardware on your server upgrading we promise to complete this upgrade within 60 minutes of your request subject to: Part availability with up to £250,000 worth of parts available in stock and can normally order parts for same day delivery with cleared payment for the cost of your upgrade. The only exception is upgrades involving hardware RAID systems, which are normally completed within 1 business day.

99% Internet Connectivity
A direct relationship with BT who supply diversely routed fibre to our data centre exists. Unlike many of our competitors, there has been an additional investment of buying bandwidth direct from BT as they are able to provide us with un-paralleled service and connection guarantees. Should our Internet connectivity fail for more than 1% of the time in any calendar month, we will refund the one days service for every hour that Internet connectivity has been unavailable over and above 1% of time for that month up to a maximum of your monthly service fee.

Price Freeze with no minimum commitment
We will never raise the price of your server, even if the price increases for new customers

Bandwidth contention.
We guarantee to maintain a 1:1 contention ratio on bandwidth. Due to a direct relationship with BT, we have the capacity to increase available Internet Bandwidth instantly, on demand.

Technical Specifications

The Matrix Linux comes preloaded with all the features needed to implement enterprise-class web hosting solutions:

   . The Latest version of the Redhat Linux Operating System
   . Apache Webserver
   . Fully featured POP3 and SMTP mail server
   . Support for Microsoft Active Server Pages
   . Support for Perl, PHP and CGI scripting
   . MySQL and Postgres SQL installed
   . Microsoft Frontpage Extensions

Easy to Use

Ease of use without compromising flexibility All Matrix Linux servers include a powerful, intuitive, Web based Control Panel user interface. The Web based Control Panel allows you to control all application and system functions on the server. Absolutely no knowledge of Linux is required.
Here a just some of the things you can do with the Matrix Linux control panel:

   . Easily create new domains and e-mail accounts;
   . View vital statistics and information about your server;
   . Instantly install features such as Frontpage and SSL;
   . Create separate logins for the web based interface for controlling individual domains;
   . Automatically backup your entire server using the Web based interface.

You also have full root access to your server. This enables advanced users to remotely connect to the server using telnet and take full control over the operating system.

Pricing

The Matrix Linux is available in two main configurations - The Matrix Linux Standard and the Matrix Linux Elite. The Elite server has a higher hardware specification and is based on SCSI disk technology. Also available is the Matrix Linux Standard Plus which provides more memory and bandwidth than the standard model. The Matrix Linux Standard is recommended for hosting small to medium sites, or sites that do not contain a large amount of scripting or dynamic content. If you intend to host many thousands of Websites or a single high volume Website then the Matrix Linux Elite is the recommended option.