Network Equipment

Data Centre
All Web Appliances are housed in a Data Centre facility worth over £10 Million pounds and provides the most secure environment for your Website. Features such as Advanced Fire Suppression Systems, Denco Environmental Climate Control, APC UPS equipment and advanced monitoring ensure that your server is online 24 hours a day, 365 days a year.

Backbone
All appliance servers are accessed via multiple connections to the Internet from high quality backbone providers. We currently have 120mb of bandwidth and an additional 155mb available "on tap" to cope with future demand.

IP Management
If required we can provide advanced IP management solutions: Common Examples:- IP load balancing at router level (for example, if you have two servers we can automatically split requests between them), fail-over support (if your primary server fails we can route requests to a backup server) etc. If you require more information please contact sales@fast-name.co.uk

Bandwidth
All of our dedicated server packages have a bandwidth allocation. If your server exceeds this limit then additional bandwidth is charged at 2p per mb. Alternatively, you can opt for your server to be moved on to a 'fixed bandwidth' plan.

Fixed Bandwidth
By default, our servers are supplied on a metered bandwidth plan. Your server will have a bandwidth limit per month and, if you exceed this limit, additional charges apply per mb of transfer. As an alternative your server can be supplied with a fixed throughput of bandwidth. For example, if you server is allocated 4mb's of bandwidth then it will be able to transfer up to 4mb's at any one time. Additional transfer will simply cause your server to transfer data more slowly. If you are interested in moving your server to a fixed bandwidth plan please contact sales@fast-name.co.uk for further advice and pricing information.

Port filtering and security
We can assist you with your server's security strategy. For example, we can automatically block certain ports on your server at the router level or we can block certain IP addresses from accessing your server. If you require more information please contact sales@fast-name.co.uk

Service Level Agreement

All dedicated Web appliances come complete with a service level guarantee outlining our commitment to you and the level of service that is offered with your server. Our guarantee covers the following aspects of your service:

30 Minute hardware reboot
If your server stops responding and you would like us to reboot it for you we promise to do this within 30 minutes, 24 hours a day 365 days a year.

30 Minute technician
If your server suffers a hardware fault we promise to have a technician working on it within 30 minutes after you report it to us and to keep you regularly updated as to the progress of your fault. This applies 24 hours a day 365 days a year.

60 Minute upgrade
If you need any aspect of the hardware on your server upgrading we promise to complete this upgrade within 60 minutes of your request subject to: Part availability with up to £250,000 worth of parts available in stock and can normally order parts for same day delivery with cleared payment for the cost of your upgrade. The only exception is upgrades involving hardware RAID systems, which are normally completed within 1 business day.

99% Internet Connectivity
A direct relationship with BT who supply diversely routed fibre to our data centre exists. Unlike many of our competitors, there has been an additional investment of buying bandwidth direct from BT as they are able to provide us with un-paralleled service and connection guarantees. Should our Internet connectivity fail for more than 1% of the time in any calendar month, we will refund the one days service for every hour that Internet connectivity has been unavailable over and above 1% of time for that month up to a maximum of your monthly service fee.

Price Freeze with no minimum commitment
We will never raise the price of your server, even if the price increases for new customers

Bandwidth contention.
We guarantee to maintain a 1:1 contention ratio on bandwidth. Due to a direct relationship with BT, we have the capacity to increase available Internet Bandwidth instantly, on demand.

Technical Specifications

Matrix Windows servers come preloaded with all the features needed to implement enterprise-class Web hosting solutions:

   . Microsoft IIS5, the world's fastest Web-server
   . Microsoft DNS
   . Matrix Mail and Matrix FTP

As well as all of the usual host features found in Microsoft Windows 2000 such as ODBC, ASP, Database drivers etc.

Easy to Use

Ease of use without compromising flexibility, all Matrix Windows servers include a powerful, intuitive, web based Control Panel user interface. The Web based Control Panel allows you to control all application and system functions on the server. Absolutely no knowledge of Windows 2000 is required.

Here a just some of the things you can do with the Matrix Windows control panel:

   . Easily create new domains and e-mail accounts
   . View vital statistics and information about your server
   . Instantly install features such as Frontpage and ODBC data sources
   . Create separate logins for the Web based interface for controlling individual domains
   . Automatically backup your entire server using the Web based interface.

For advanced users, Matrix Windows servers also come with VNC (Virtual Network Computing) installed as standard. VNC (much like the commonly known package "PC Anywhere") is, in essence, a remote display system which allows you to view and control your Matrix Windows 'desktop' environment, from anywhere on the Internet and from a wide variety of machine architectures. Using VNC you can install your own server applications and take complete control over your servers operating environment. Every Matrix Windows server comes complete with the VNC client software.

Pricing

The Matrix Windows is available in two configurations - The Matrix Windows Standard and the Matrix Windows Elite. The Elite server has a higher hardware specification. The Matrix Windows Standard is recommended for hosting small to medium sites, or sites that do not contain a large amount of scripting or dynamic content. If you intend to host many thousands of Websites, or install additional applications on your Matrix Windows such as SQL Server then the Matrix Windows Elite is the recommended option.

Model	Configuration	Paid Monthly	Paid Annually
Standard	Celeron 633 MHz, 128mb SDRAM, 10 GB IDE disk 5 GB Bandwidth per month included	£229.00 plus one off Set-up £499	£2588.00 Free Set-up
Elite	PIII 800 MHz, 256mb SDRAM, 20 GB IDE disk 10 GB Bandwidth per month included	£319.00 plus one off Set-up £499	£3788.00 Free Set-up

If you require more information please contact sales@fast-name.co.uk