Frequently Asked Questions

What is e-mail?

E-mail is an abbreviation of electronic mail. Whenever you send messages to people using a computer and they read it later, you've sent a piece of e-mail. You can send e-mail to a single recipient or to a whole slew of them. Some of the most common programs for sending and receiving e-mail are Microsoft Outlook and Microsoft Outlook Express.

Does e-mail cost extra?

With every domain name ordered you get up to 20 e-mail addresses at no extra cost. These e-mail addresses can be either POP3 accounts or forwarders, and take the form of whatever@yourdomain.com.

Do I get e-mail when I buy a domain name?

With every domain name ordered you get up to 20 e-mail addresses at no extra cost. These e-mail addresses can be either POP3 accounts or forwarders, and take the form of whatever@yourdomain.com.

What is the difference between POP3 and forwarding?

The terms POP3 and forwarding refer to two different types of e-mail that are provided with your domain name.

POP3 - Is a mailbox that is set up on your domain. You must configure your local mail client eg. Microsoft Outlook or Outlook Express to retrieve the mail from the mailbox (don't worry it's a very simple procedure). All massages sent will be held in the mailbox until such time as you connect to the Internet and retrieve the messages using your mail client.

Forwarder - A forwarder simply forwards any messages sent to your e-mail address to an existing e-mail address. eg. A message sent to you@yourdomain.com could be forwarded to you@hotmail.com, and when you access your Hotmail account to check your messages you would also receive the ones to you@yourdomain.com.

In short a POP3 account is better if you are using the same computer all of the time to pick up your mail. Forwarders are better if you access your mail from different or shared computers,

Do I have to configure my local computer?

If you require POP3 mail accounts your local mail client (usually Microsoft Outlook and Microsoft Outlook Express) has to be configured to retrieve your messages from the mailbox. This is a simple procedure taking only a couple of minutes.

How do I set up my mail client to retrieve mail?

This is a straightforward procedure. All of the information required to set up a local mail client to retrieve mail from a POP3 mailbox is sent to you in an e-mail describing your e-mail options once your domain has come live.
Below is a Microsoft link that explains how to set up Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q171163&GSSNB=1

How do I set up my e-mail addresses?

Once your domain name has been secured it can take around 24 hours for it to become live across the Internet. At this time you will be contacted by e-mail explaining your options regarding setup of mail. Once you let us know your e-mail requirements we will set up the addresses and provide information on configuring your local mail client for POP3 accounts if required.

How many e-mail addresses do I get with a domain name?

With every domain name ordered you get up to 20 e-mail addresses at no extra cost. These e-mail addresses can be either POP3 accounts or forwarders, and take the form of whatever@yourdomain.com. Extra e-mail addresses are available when you take out Website hosting, further details can be found here.