IMPORTANT NOTICE FOR ALL
OUR CUSTOMERS
Previously calling themselves the "Internet Registry of America/Canada",
the DRoA/C has already received negative press coverage for sending renewal
notices that looked similar to a government notice. DRoA/C originally started
in the domain registration business as a reseller of Tucows. Our sources
tell us that they were kicked out of Tucows due to these questionable business
practices and it is reported that a number of other companies have already
taken legal action or are in the process of doing so including the Office
of Fair Trading.
There are a number of domain registration
companies looking to grow their businesses by stealing business from
other companies. While we welcome fair competition in the marketplace,
some companies believe the best way to win business is to solicit
existing domain name registrants from other companies. Wherever possible,
these companies will target registrants and trick them into moving
their domain registration business. Often you find that you renew
the domain and lose services such as email / webmail etc as well
as customer support.
As a company that has worked hard
and operated a business based on openness, honesty and good customer support
since 1999, we have lost a number of customers that did not realize the notices
were NOT from us. The letters sent are generic, yet formal. They don't state "The
Domain Name Registry of America wants your business" or "DROA is offering
your a better deal" and they certainly don't say, "switch to DROA"…
Companies such as the DROA and those with with similar business practices
are what is know as "domain slamming" - the legal view is that this practice
clearly constitutes a “deceptive marketing practice” and may,
depending on the view of the courts, also constitute outright fraud, an offence
punishable under the criminal code with fine or imprisonment.” under
both US and European law.
As stated earlier if any of our customers wish to transfer their domain to
the Domain Name Registry of America or any of their other alter-ego's they
must contact us, we will then explain our position and them - if you still
wish to transfer your domain to the DROA after this, they are free to do
so.
Related Reading:
http://www.computing.co.uk/News/1139225
http://www.computing.co.uk/News/1136721
http://www.arstechnica.com/archive/news/1041386732.html
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