Articles
You can force this through using a '.htaccess' file. Remember that the directives inside an...
Accesses to all files result in '500 Internal Server Error' messages500 Internal Server Error messages on every page are typically an indication of a misconfigured...
CGI scripts fail with 'exec format error'A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...
File Manager session expiry errorsIn order to keep your files secure against various threats, File Manager requires that your...
How to configure Mambo to handle 404 errors for search engine optimisation such as Google site maps?Sites that have been developed with the involvement of Mambo may encounter problems when...
I can't get SMTP working with my Actinic install. Why?Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to...
I can't see the images on my website. Why?There are several possible reasons why your images are not showing up on your pages as...
I have a script I got elsewhere which doesn't work. Can you help me?We can only provide support for scripts and software that we have written, or that we are the...
I made some changes to my site, but when I view it still has the old pages, why is that?It is likely that you are pulling up a cached (a stored) version of your page. To fix this...
I've created a cgi-bin inside my public_html folder, placed my script into it and yet it can't be found. Why?The 'cgi-bin' is a protected folder name and will always point to the cgi-bin in the root of the...
I've installed the formmail script, but my form isn't working. Why?The Formmail Script is provided via the Fast Name Control Panel, full usage instructions can be...
I've put up my site but I still see the standard index page. What's up?When we create a hosting package, we place a simple index.html page into your hosting package....
I've uploaded a compiled CGI program why does it not run?This applies to Linux hosting accounts only.If the program is a CGI binary written in a language...
I've uploaded files to File manager but cannot see them, they were recently visible. What's happened?File manager has a 5mb memory limit which restricts the number of files that can be displayed if...
Is Coppermine protected from the sql insertion exploit?Upgrade Coppermine to v1.4.18 Addendum - Our one-click installer is now version 1.4.26 so fresh...
My CGI/ASP/PHP script is giving an error when trying to write to a file.This applies to Linux hosting accounts only.This is almost certainly down to incorrect...
My CGI/Perl scripts are failing with error 500 (Internal Server Error)These errors are nearly always related to a coding error within the script, or bad variables...
My images aren't uploading into the Website Builder Plus, why?There are some limitations on the size of images that you can load into the Web Builder Plus...
My links are not working. What is wrong?First of all, check that the link is correctly spelled, and that the correct case is used -...
My script needs a higher memory allocation, how do I increase it?You can create your own php.ini file inside whatever sub-directory your script is in. There's a...
My script states that the MAX_JOIN_SIZE setting in MySQL set to low. How do I increase it?MySQL will refuse to execute select statements that process a very large number of rows. You...
Possible issues with OSCommerce and MySQL5We have been made aware that some customers may have issues with their OSCommerce installations...
Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?We do not allow scripts to run under 777 for reasons of security. Executable scripts should run...
The images on my website have been corrupted, what went wrong?This can occur if you are uploading your images using FTP, using the Binary setting rather than...
When I try and view my website I get an HTTP Error 403 - Forbidden message.A '403 Forbidden' message means that the browser has requested a page that it is not permitted to...
Why am I getting a 550 error when trying to create folders in file manager?This suggests a permissions problem related to the creation of the account. You should contact...
Why aren't my AWStats or Webalizer stats pages updating / working?The stats are automatically updated when you visit the correct URL. That is, the URL must not...
Why do I get a red (x) where my images are supposed to appear?Check to make sure the names of your files match the path in your HTML code. If your files are...
Why does Locked Area keep asking me for my username/password?This usually happens when you try to install Locked Area to a folder called "members".Locked Area...
Why does my PHP script fail with 'Fatal error: Allowed memory size of 8388608 bytes exhausted'?PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached, the...
Why does my script produce a 'file permissions error'?CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...
Why is my scheduled task (CRON job) not running?If the scheduled task did not run check the following before contacting support.1) The file...
Why is my secure site not showing the padlock in the browser?The main reason for this is the use of a http:// link to a graphic or script inside the site...
